Promotes a professional practice image by the efficient performance of a variety of business and clerical related tasks designed to facilitate the smooth flow of patients and work throughout the organization. Essential functions to include one or more of the following : receives and registers patients and all visitors in a prompt and courteous manner, manages the telephone, schedules appointments, prepares charts, collects payments and copayments and processes forms and on occasion enters charges and payments in the computer system.
Job Responsibilities: Clerical Duties
- Schedules and manages appointments. Routinely updates patient information: change of address, phone numbers, insurance or person to notify. Registration to include patient’s preferred pharmacy, preferred language, race, ethnic background and preferred communication.
- Verifies medical insurance eligibility on each patient prior to or upon check in.
- Collects co-pays, payments from patients and provides receipt to every patient; maintains payment log, balances at end of day, correctly enters credit card payments through Emdeon, and prepares deposit slip daily.
- Reviews charges on encounter form for accuracy and correctly enters into computer system.
- Retrieves messages from answering service/machine/voicemail each morning, right after lunch and throughout the workday.
- Answers telephone within three rings, screens and directs incoming calls and messages to the appropriate party, answers patient inquiries either in person or on the telephone within the limits of his/her knowledge and medical practice polices. Documents pertinent information given or received in patient’s medical record.
- Maintains all patient information using the electronic health record to include but not limited to orders, scanning, tasking, and prescription refill requests.
- Schedules patient appointments according to office policy.
- Follows confidentiality and security rules when providing information to outside sources.
- Travels to other IHPS offices when needed to cover clinical/clerical when requested.
- Performs any other services deemed reasonable by physician or practice manager.
Experience and Education. A minimum of two year’s experience in a medical office, clinic or other health care setting which may be waived in lieu of skills or education relating to the medical field. High school graduate or equivalent; completion of a recognized medical secretarial program preferred.
Knowledge Of: Modern operational method germane to a medical practice; clerical equipment, operations and processes; must have basic understanding of medical terms and abbreviations; usage of computer systems; various medical forms, reports and processing methods; possess a fundamental knowledge of basic billing procedures; individuals working in front office must have a clear understanding of the confidentiality laws that govern the patient/physician relationship.
Ability To: Make a great first impression and sustain it; answer multiline telephones; operate a 10-key adding machine by touch; operate or learn to operate automated systems, personal computers and fax machines; employ tact, diplomacy and compassion with all types of people; communicate well irrespective of the medium; exhibit strong interpersonal skills; maintain cooperative relationships with staff members, patients and physicians; communicate clearly and concisely; process a variety of medical reports and correspondence; follow set outlines and be alert to variations and make decisions accordingly; persons working in this position must maintain organized and accurate records; exercise team coordination skills; serve as patient advocate; understand and enforce the financial policy of the practice and recognize and correct costly data capture errors