The staff of IRMC Physician Group (IPG) are available to answer your questions and concerns from 7:30 a.m. to 4:30 p.m., Monday through Friday. Specific billing questions can be directed to 888-452-IRMC(4762).
Please make sure to include your Patient Account Number on the check so that payment can be processed correctly.
Understanding the Billing Process
You are required to present all current insurance billing information at the time of service, so please be prepared to show your insurance card(s) to the registration staff. Your cards are important because they show if there is a need for precertification or if you have a copayment due at time of service. You will be asked to sign an assignment of benefits, which enables the medical center to be paid directly by your insurance carrier. We ask that you familiarize yourself with the terms of your insurance coverage. This will help you understand the billing and payment process of your physician's bill.
All insurance companies/carriers will be billed directly by the Patient Financial Services department personnel. We provide a staff of billing specialists to process insurance claims and to assist you with billing issues that may arise. IPG will submit your claim to your insurance company and assist in any way to get your claim processed and paid according to your insurance coverage. Any balance not covered by your insurance will be billed directly to you. You should remember that your policy is a contract between you and your insurance company and that you have the final responsibility for payment of your physicians bill.
Other Bills You May Receive
You may receive other bills from doctors or medical specialists who assist in your care while you are a patient.